aqo99 Terms and Conditions

1 Introduction and Definitions

aqo99 (hereinafter referred to as "the Platform", "we" or "us") provides an online casino and sports betting service for players in Bangladesh. These terms and conditions form a legal agreement between you and aqo99.

Key Definitions

• "User" or "You" — any person who accesses this platform or uses its services as a registered member.
• "Account" — your registered aqo99 profile created using your personal information.
• "Balance" — the total amount of funds held in your account, including both deposits and bonuses.
• "Bonus" — additional funds or rewards granted by the platform, usable under specific conditions.

2 Eligibility and Account Registration

To use aqo99, you must meet the following conditions:

• You must be 21 years of age or older 21+
• You must have the legal capacity to enter into a contract as an adult.
• Each person may operate only one account. Creating multiple accounts is strictly prohibited.
• You must provide accurate and complete information at the time of account registration.
• Keeping your account password confidential is entirely your responsibility.

Account Security

If you notice any unauthorized access or suspicious activity on your account, please notify our customer support team immediately. aqo99 provides the highest level of technical support to keep your account secure.

3 Account Verification (KYC)

aqo99 may request identity verification at any time it deems necessary. Until this process is completed, deposits, withdrawals or bonus benefits may be restricted.

Documents Required for Verification

• Scanned copy of your National ID Card (NID) or passport.
• Proof of current address (utility bill or bank statement).
• Proof of ownership of the payment method used.

4 Deposits and Withdrawals

Deposits

• Minimum deposit amount: ৳100 (per method).
• Accepted payment methods: bKash, Nagad, Rocket, Upay and bank transfer.
• Once a deposit is successfully processed, it is credited to your account instantly.
• You must use a payment method registered in your name on the account.

Withdrawals

• Minimum withdrawal amount: ৳500.
• Standard withdrawal processing time: within 1 hour.
• Withdrawal requests can only be made to the same payment method used for the deposit.
• Withdrawals may be delayed if the verification process has not been completed.
• Funds tied to a bonus whose wagering requirement has not been met cannot be withdrawn.

5 Bonuses and Promotions

aqo99 offers various bonuses and promotional offers, the most notable of which is the welcome bonus.

Welcome Bonus

• 200% bonus on the first deposit, up to ৳10,000.
• Wagering requirement to use the bonus: 10 times (10x).
• If the wagering requirement is not met before the bonus expires, the bonus will be forfeited.

General Bonus Terms

• Each bonus offer will have its own terms, which will be stated in the offer description.
• A user may not claim the same bonus more than once.
• Bonuses are non-transferable.
• aqo99 reserves the right to modify or cancel any bonus offer.
• Under the VIP program, weekly cashback benefits are available at the Bronze, Silver, Gold and Platinum levels.

6 Betting Rules

All betting activity on aqo99 is conducted on the principles of fairness and transparency.

• All bets will be valid subject to sufficient funds in the balance.
• Once a bet is confirmed, it cannot be changed or cancelled.
• If a bet is voided due to a technical error, aqo99 will refund the bet amount.
• aqo99 reserves the right to investigate and void any suspicious betting activity.
• Sports betting results will be determined in accordance with the official announcement of the relevant sports authority.

Casino Games

All casino games on aqo99 are operated in a fair and balanced environment. Game results are determined by a Random Number Generator (RNG), which is audited and impartial.

7 Prohibited Activities

The following activities are strictly prohibited on aqo99:

• Creating multiple accounts or using another person's account.
• Abusing or manipulating the bonus system.
• Using fraudulent payment methods.
• Participating in games using automated bots or scripts.
• Gaining an unfair advantage through collusion with other users.
• Conducting money laundering or any other illegal financial activity.
• Attempting to interfere with the platform's security systems.

8 Responsible Gambling

aqo99 places the highest priority on responsible gambling. Gambling is for entertainment — not as a source of income.

User Rights

• The right to set a deposit limit on your own account.
• The right to exclude yourself from the platform for a set period of time (self-exclusion).
• The right to receive support in Bengali via 24/7 live chat.

If you feel that gambling is having a negative impact on your personal or financial life, please contact our support team immediately. For more information, visit our responsible gaming page.

9 Privacy and Data Protection

The protection of your personal data is very important to us. aqo99 uses industry-standard SSL encryption to keep all your information secure.

• Your information will be used only for service delivery, verification and fulfilling legal obligations.
• Your information will not be sold or transferred to third parties without your consent.
• Information may be provided to the relevant authorities where legally required.

For full details of our data protection policy, please read the privacy policy page.

10 Account Closure and Suspension

Closure by the User

You may close your account at any time. It is advisable to withdraw any available balance before making the request. Any active bonuses will be considered void after the account is closed.

Suspension by aqo99

aqo99 may suspend or permanently close any account for the following reasons:

• Violation of these terms and conditions.
• Evidence of fraud or suspicious activity.
• Provision of false information.
• Use of the account by a minor.

11 Limitation of Liability

aqo99 is not liable for:

• Interruption to betting activity due to loss of internet connection or technical issues.
• Technical errors by third-party payment service providers.
• Unauthorized access to your account due to your own negligence.
• Consequences of violating your local laws.

12 Changes and Amendments

aqo99 reserves the right to change or amend these terms and conditions at any time. Users will be given as much advance notice as reasonably possible for significant changes.

• Continuing to use the platform after any changes will be considered as your agreement to the new terms.
• The latest terms and conditions will always be available on this page.
• Visit this page regularly to stay informed about updated terms.

If you have any questions or complaints, contact our support team at: [email protected] or via 24/7 live chat.